Privacy Policy

Privacy Policy

Last updated: 1st of December, 2025

This Privacy Policy describes how Boatservice.ae (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our online store operating in the United Arab Emirates (“UAE”).

We are committed to complying with UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) and ensuring that your personal data is processed lawfully, fairly, and transparently.

1. Personal Data We Collect

We collect the following categories of personal data for the purposes described below:

1.1 Data collected to process your orders and deliver products

    • Full name

    • Delivery address

    • Phone number

    • Payment-related information (processed securely by our payment partners; we do not store full card details)

1.2 Data collected for communication and support

    • Email address

    • Phone number

    • Any information voluntarily shared when contacting customer support

1.3 Data collected for marketing (with your consent)

    • Email address used to send promotional materials, newsletters, and special offers

1.4 Automatically collected data

We may collect certain technical information through cookies or similar technologies, including:

    • Device and browser information

    • IP address

    • Website usage analytics

2. Legal Basis for Processing

We process personal data on the following legal grounds:

    • Performance of a contract – to fulfill and deliver your order.

    • Legitimate interest – to improve our website, prevent fraud, and provide customer support.

    • Consent – to send marketing communications to your email. You may withdraw your consent at any time.

    • Compliance with legal obligations – including tax, accounting, and regulatory requirements in the UAE.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

    • To process orders, arrange shipping, and provide delivery updates.

    • To communicate with you about your orders, returns, or support requests.

    • To improve our website, services, and user experience.

    • To send marketing emails, promotions, and product updates (only if you opt in).

    • To comply with applicable laws and prevent fraudulent activity.

4. Marketing Communications

We will send you marketing emails only if you have explicitly opted in.

You can unsubscribe at any time by:

    • clicking the “Unsubscribe” link in any marketing email, or

    • contacting us at info@boatservice.ae.

Unsubscribing from marketing emails does not affect transactional or service-related communications.

5. Sharing Your Personal Data

We may share your data only with trusted third parties and only for legitimate purposes, including:

    • Delivery and logistics partners (to deliver your order)

    • Payment processors (to complete your purchase securely)

    • Email marketing service providers (for consent-based marketing campaigns)

    • IT and hosting service providers

    • Regulatory authorities if required by UAE law

We do not sell or rent your personal data to any third parties.

6. International Data Transfers

If your personal data is transferred outside the UAE, we ensure that appropriate safeguards are in place in accordance with the UAE PDPL, such as:

    • Adequate protection levels in the destination country

    • Data transfer agreements

    • Additional security and encryption measures

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

For marketing purposes, data is retained until you withdraw your consent.

8. Your Rights Under UAE PDPL

You have the following rights regarding your personal data:

    • Right to access – request a copy of the data we hold about you

    • Right to correction – request corrections to inaccurate or incomplete data

    • Right to deletion – request deletion of personal data when legally permitted

    • Right to withdraw consent – opt out of marketing communications

    • Right to restrict or object to processing in certain cases

To exercise any of these rights, contact us at info@boatservice.ae.

9. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your data against:

    • Unauthorized access

    • Loss or destruction

    • Alteration

    • Disclosure

However, no method of online transmission is fully secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We may use cookies to:

    • Enable website functionality

    • Remember your preferences

    • Analyze website traffic

    • Improve performance

You can manage or disable cookies through your browser settings.

11. Children’s Data

Our website is not intended for use by children under 18. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Boatservice.ae
Email: info@boatservice.ae